Charging terms

In short

• You pay for the energy the charger's own meter counts, at the price per kWh shown on this page.
• The price you see when you press Start is the price for the whole session.
• Charging stops by itself before your wallet runs out. You can stop it in the app at any time.
• You get a receipt for every session in the app.

Who we are

ChargeLK is run by CMS Techno Solutions. These terms are between you and CMS Techno Solutions.

Price

The price per kWh is shown on each charger's page before you start. It is fixed for your session at the price you saw when you pressed Start, even if we change it later. The receipt shows any tax included in the price.

How you are billed

The bill is the energy the charger's meter counted between the start and the end of your session, multiplied by the price per kWh. The amount is taken from your wallet when the session ends.

Your wallet

You need a minimum balance to start. Charging stops automatically just before your balance would run out. Top-ups go into your wallet by card or bank transfer and are kept until you charge.

Ending a session

A session ends when you stop it in the app, when your wallet balance runs out, when the cable is unplugged, or when the charger loses power or reports a fault. You pay only for the energy delivered up to that point.

Faults and billing mistakes

If a charger faults, you pay only for the energy actually delivered. If you think you were overcharged or the meter was wrong, tell us. If we got it wrong, we refund you.

Your vehicle and your data

We record your name, email and vehicle number plate, as the regulator requires, and keep your charging history. We use them for your account, receipts, support and the reports we must give the regulator, and we handle them under the Personal Data Protection Act, No. 9 of 2022.

Receipts

Every completed session has an electronic receipt in the app, with a PDF you can save or share.

Complaints

Contact us at +94 76 550 2759 or hello@cmstechnosolutions.com. We acknowledge every complaint within 3 working days and aim to resolve it within 14 working days. If it is not resolved, or you are not satisfied, you can refer it to the Public Utilities Commission of Sri Lanka (pucsl.gov.lk).

Safety

Follow the instructions on the charger. Do not tamper with the equipment. Use a compatible vehicle and cable, and unplug and move your vehicle when you finish so others can charge. If something is wrong, stop the session in the app and use the emergency stop on the charger.