Privacy policy

In short

• We keep only what we need to run your account, bill you and meet the law.
• We do not sell your data or use it for advertising.
• You can download a copy of your data and delete your account from Account > Privacy and your data.
• Billing records are kept for 7 years after you delete your account, with your name and contact details removed.

Who we are

ChargeLK is run by CMS Techno Solutions. We decide how your personal data is used, and we are responsible for looking after it.

What we keep

Your name, email address and vehicle number plate; your password (stored scrambled, never readable); the charging sessions you start, with the charger, time, energy and price; your wallet balance and every top-up and charge; alerts we sent you; and any complaint you make. If you pay by card, the payment company holds your card details, not us. We keep only a masked card number.

Why we keep it

To run your account and let you sign in, to start and bill your charging, to send you receipts and alerts, to answer complaints and support requests, and to give the Public Utilities Commission of Sri Lanka the reports and records it requires. We do not use it for anything else.

Who sees it

Our staff, only as far as their work needs. The company that owns the charger you use sees the sessions and earnings on its chargers, not your name or email. Our payment company sees what you pay. The regulator receives figures about service and complaints, not personal details, unless it investigates a complaint. We share nothing else unless the law requires it.

Your location

If you allow it, the app uses your phone's location to sort chargers by distance. It is used on your phone only and is not sent to us or stored.

How long we keep it

We keep your account while you use it. When you delete it, we remove your name, email, number plate, bank details and alerts straight away. Charging and payment records stay for 7 years because tax and billing law requires it, but they no longer say who you are.

Your rights

You can see what we hold about you, correct it, and ask us to delete it. In the app, Account > Privacy and your data lets you download a copy and delete your account. You may object to how we use your data, and you can complain to the Data Protection Authority of Sri Lanka or to the Public Utilities Commission of Sri Lanka.

Keeping it safe

Your password is stored scrambled, bank details we hold for payouts are encrypted, and data travels over secure connections. If a breach puts your data at risk, we will tell you and the authorities as the law requires.

Contact

Questions about your data: hello@cmstechnosolutions.com.